TERMS AND CONDITIONS FOR QUOTATIONS AND SERVICES

JWK-GTC v2.0 · Effective Date: September 10, 2026 · Jewark Business Services Company

This document sets out the general provisions applicable to every Quotation issued by Jewark Business Services Company and to every service provided by it, including provisions on payment, cancellation, refund, suspension and liability, followed by special exceptions for named services. It forms part of your contractual arrangement as soon as you accept it upon signing the Quotation.

1. INTRODUCTION AND SCOPE OF APPLICATION

1.1 These Terms are issued by Jewark Business Services Company, Unified National Number 7028109739, headquartered in Riyadh, Kingdom of Saudi Arabia ("Jewark").

1.2 These Terms apply to every Quotation that refers to them and to every service covered by it, and to any Service Agreement entered into thereafter. They become part of the contractual arrangement upon your electronic acceptance of them and your signing of the Quotation.

1.3 This document has a version number and an Effective Date. The version applicable to your contractual arrangement is the version that you accepted when signing the Quotation.

1.4 The term "Client" includes a natural person and a legal person. Any person accepting on behalf of a legal person acknowledges that he or she has the authority required to bind it.

1.5 The Arabic text shall govern. An English translation of this document is available at a separate link and bears the same version number and Effective Date. In the event of any discrepancy, the Arabic text shall prevail.

2. DEFINITIONS

2.1 "Quotation" means the document issued by Jewark that specifies the service or services, their scope, the financial consideration, tax, instalments, duration and excluded items.

2.2 "Service Agreement" means the agreement that Jewark may enter into with the Client after the Quotation in order to regulate a specific service in detail.

2.3 "Business Day" means Sunday through Thursday, from 9:00 a.m. to 5:00 p.m. Kingdom time, excluding official and governmental holidays and holidays in Saudi Arabia and/or the country in which the service is performed outside the Kingdom.

2.4 "Competent Authority" means any governmental, regulatory or licensing authority, or official platform, within or outside the Kingdom, that has a role in the service.

2.5 "Government Fees within the Kingdom" means the official fees payable to Saudi governmental authorities, which are shown in the Quotation as separate items at their respective values.

2.6 "Fees and Costs outside the Kingdom and Third-Party Fees" means all amounts payable to any authority or party outside the Kingdom or to any third party, where expressly stipulated.

3. CONTRACTUAL DOCUMENTS AND THEIR SEQUENCE

3.1 Upon your signing of the Quotation—including its provisions and these Terms accepted with it—the Quotation shall become the governing instrument for the contractual arrangement and its terms, and shall by itself be sufficient to contract for the service.

3.2 At its discretion and according to the nature of the service and its parties, Jewark may enter into a Service Agreement after the Quotation to regulate the service in detail. A Service Agreement is not a condition for every service, and the absence of one shall not constitute a deficiency in the contractual arrangement.

3.3 If a Service Agreement is entered into, it shall be the specific reference for the service it regulates, and the signed Quotation shall supplement it with its contents. The provisions of the Service Agreement shall prevail with respect to matters it expressly regulates, followed by the provisions of the Quotation, and then these Terms in respect of matters for which no special provision is made.

3.4 A Quotation comprising several services may be followed by one Service Agreement that consolidates their full actual scopes.

3.5 Advertisements, service pages and preliminary discussions do not constitute a binding offer. The Parties shall be bound only by the signed Quotation, the Service Agreement, if any, and these Terms.

4. QUOTATION, VALIDITY AND ACCEPTANCE

4.1 A Quotation shall remain valid for six (6) Business Days from its date of issue unless it states another period. It shall expire thereafter without the need for a new notice unless Jewark extends it in writing.

4.2 Before acceptance, you must review your information, the name and scope of the service, price, tax, instalments, duration and excluded items, and notify Jewark of any error before signing.

4.3 Acceptance is made by marking the acknowledgement of approval of the Quotation and these Terms, then signing the Quotation electronically or by any approved means of signature. This shall constitute express acceptance of the Quotation and this version of the Terms.

4.4 Jewark shall retain an acceptance record that includes the Quotation number, the signatory's name and email address, the date and time of acceptance, the version number of the accepted Terms and the signed copy of the Quotation.

4.5 You may download a copy of the Quotation after signing it. Jewark is not required to sign your copy; Jewark's approval of the Quotation is an event evidenced in its system record, and an image of a stamp does not substitute for it.

4.6 A Quotation shall be deemed issued and approved by Jewark from the date it is sent to the Client through the platform or the approved email, unless the Quotation expressly provides that it is subject to subsequent approval. The agreement shall be concluded and become binding on the Parties when the Client accepts the Quotation electronically during its validity period without amendment.

4.7 The Parties agree that the Quotation, acceptance record, signatures and electronic correspondence associated with it constitute digital evidence and are admissible as evidence in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia. The agreement need not bear an image of a stamp or a handwritten signature to be valid, provided that the issuance of the Quotation, the acceptance and the integrity of the electronic record can be verified in accordance with the applicable legal requirements.

5. FINANCIAL CONSIDERATION, VAT AND PAYMENT

5.1 The Quotation states the financial consideration before tax, the actual discount, if any, Value Added Tax (VAT), and the total inclusive of tax. Jewark shall issue a compliant tax invoice once the applicable statutory conditions have been met.

5.2 The tax treatment of each item or instalment shall be determined according to the nature of the work and its place of performance under applicable tax regulations. The Quotation shall state the basis of each item, whether taxable or outside the scope of tax. The expression "exclusive of tax" means that tax is added to the amount; it does not mean that the item is not subject to tax.

5.3 No payment shall be recognized unless made to Jewark's bank account set out in the Quotation, invoice or Service Agreement, or sent to the Client by Jewark. Payment to any personal or unlisted account is prohibited, and Jewark shall bear no liability for it. If you receive different payment instructions, verify them with Jewark by telephone or email before making the transfer.

5.4 Payment is established upon actual receipt of the amount in Jewark's account and verification thereof by its finance department. A transfer notice alone does not constitute payment.

5.5 The Client shall bear currency and exchange-rate differences, transfer fees, intermediary-bank fees, international receipt fees, taxes and fees outside the Kingdom, so that Jewark receives the net amount due.

5.6 You may not withhold or set off any amount due because of a claim that is unsubstantiated or not agreed in writing. There is no general file-opening fee.

6. COMMENCEMENT OF PERFORMANCE, CALCULATION OF DURATION AND EXCUSABLE DELAY

6.1 Performance shall not commence, and its duration shall not begin to be calculated, until the Business Day following the joint completion of all of the following: signing of the Quotation; signing of the Service Agreement, if required; receipt of the due instalment; receipt of the required documents and information in complete and correct form; and receipt of the required power of attorney or authorization, where requested.

6.2 The duration stated in the Quotation is the duration of Jewark's work, is derived from its catalogue and recorded in the Quotation, and is deemed estimated to the extent it depends on a Competent Authority or a third party. It is not a guarantee that a decision or result will be issued.

6.3 The following shall constitute excusable delay and shall not be included in the duration: your delay; incomplete documents; delay in a power of attorney, signature or payment; official or exceptional holidays; interruption of governmental platforms; delay by Competent Authorities; an authority's amendment of its published processing period; changes to procedures or requirements; and periods for authentication and notarization outside the Kingdom.

6.4 Jewark's duration shall be suspended or automatically extended by the duration of the cause and its effects. This shall not constitute a breach by Jewark or a ground for termination or compensation. Jewark shall notify you of any material delay or change once it becomes aware of it, by any approved means of communication.

7. SERVICE SCOPE AND NO GUARANTEE OF AUTHORITIES' DECISIONS

7.1 The scope of the service is limited to what is stated in the Quotation and the Service Agreement, if any. Anything not stated therein is not included and shall be an additional service requiring separate approval, price and duration.

7.2 Jewark's role is to carry out the agreed procedures with professional care. It does not stand in for, or replace, a Competent Authority in its assessment or decision, and does not guarantee acceptance of an application, issuance of a decision or the duration of its processing.

7.3 No employee, representative or collaborator of Jewark has authority to promise an outcome or the period for issuance of a decision. Jewark shall not be bound by any such promise, and no estimate shall be binding except to the extent expressly written in the Quotation.

7.4 If the service requires work by the holder of a professional licence or by a specialist provider, it may be performed through a licensed entity or approved third party as disclosed by the Quotation or Service Agreement.

8. YOUR DOCUMENTS, RESPONSIBILITY AND REPRESENTATIVES

8.1 You are responsible for the correctness, authenticity, completeness and validity of your information and documents; the clarity of files submitted; the correctness of translation, authentication and notarization; the authority of your representative; and disclosure to Jewark of any amendment or material event affecting the service.

8.2 Jewark may rely on what you submit as is, request originals or certified copies, reject an unclear or inconsistent document, and suspend work until the deficiency is completed. Its role is limited to reviewing the file for formal completeness, without an obligation to verify the correctness of the content of documents.

8.3 You alone shall bear the consequences of any false, incomplete, inaccurate or non-compliant information or document, and any resulting rejection, delay or expense. Jewark shall remain entitled to its financial consideration.

8.4 You are responsible for the acts of your partners, representatives, agents and intermediaries. Jewark shall bear no liability for incorrect information they provide, activities or services they add that have not been agreed, or promises that Jewark has not approved in writing.

8.5 You must respond to Jewark's requests and authorities' inquiries within three (3) Business Days and designate one person for communication. If an application is cancelled or closed due to your delay, you shall bear the fees for re-submitting or preparing it anew.

9. GOVERNMENT FEES AND THIRD-PARTY FEES

9.1 Jewark's financial consideration does not include any government fee or third-party fee except for an item whose name and value are expressly included among the included items in the Quotation or Service Agreement.

9.2 Government Fees within the Kingdom shall appear in the Quotation as separate items at their respective values, and you shall pay them in advance to Jewark or directly to the authority as instructed. Fees and costs outside the Kingdom shall be stated without a value unless the inclusion of some of them is expressly agreed. Jewark is not obliged to finance any fee on your behalf.

9.3 You shall bear any increase in, or new government fee imposed after, issuance of the Quotation, and any difference between an estimate and the actual fee amount.

9.4 Jewark may suspend performance until fees are paid, and the period of suspension shall not be included in the performance duration.

10. RESUBMISSION AND ADDRESSING COMMENTS

10.1 The price includes the initial submission and addressing the usual comments of the authority within scope before the decision is issued. It does not include any resubmission except as expressly stated in the Quotation or Service Agreement.

10.2 The Entrepreneurial License alone is subject to a special resubmission rule set out in the exceptions below, which does not extend to other services.

10.3 Resubmission shall in no event be included where it results from your change to the application, activity, owners, parties or entity; incomplete or incorrect information or documents; or redoing work already completed. It shall be performed for additional fees determined by Jewark. Resubmission does not include government fees or third-party fees.

11. CHANGE OF SCOPE AND ADDITIONAL SERVICES

11.1 No change to the scope of the service shall be effective except with the written approval of both Parties or an accepted additional Quotation. Such change shall entail the necessary additional price, instalments and duration.

11.2 Jewark may suspend the affected portion until the change is approved and the amount due for it is paid.

11.3 Courtesies or incidental assistance do not constitute a permanent amendment to the scope of the service and do not create a future obligation.

12. CANCELLATION, FINANCIAL ENTITLEMENT AND REFUND

12.1 Upon your signing of the Quotation, your payment obligation becomes effective and cannot be revoked by your unilateral will, since, upon signature, Jewark reserves its resources and team, opens the performance track, and begins its obligations toward you and third parties.

12.2 If the Client terminates or withdraws from the contractual arrangement, the following provisions apply: (a) if the Client cancels the contractual arrangement after approval of the Quotation and before Jewark commences any performance procedure within or outside the Kingdom, Jewark shall be entitled, in consideration of consulting services and opening the file, to SAR 4,600 inclusive of VAT; (b) if the Client cancels the contractual arrangement after commencement of service provision in any form, Jewark shall be entitled to the full financial consideration agreed in the Quotation or Service Agreement. Commencement of service includes, by way of example and without limitation, creating a power of attorney or authorization, receiving the Client's documents and beginning their review or assessment, preparing applications or forms, communicating with the relevant authorities, or taking any performance action within or outside the Kingdom.

12.3 If rejection or non-completion is due to incorrect, incomplete or misleading information from you; security reasons; your refusal or delay in making the required amendments; or your change to the scope of the service, owners or parties, Jewark shall be entitled to the full financial consideration and you shall have no right to a refund of any amount.

12.4 A decision by a Competent Authority to reject or delay for reasons not attributable to Jewark shall not constitute a breach by Jewark and shall not give rise to any compensation or refund other than as expressly stated in the Quotation, Service Agreement or the exceptions below.

12.5 If completion of the service becomes impossible due to an established default attributable to Jewark—being an intentional material breach of its obligations—Jewark shall refund what it received less government and procedural fees actually paid and any documented expenses incurred in performing the service, after an accounting settlement is completed between the Parties.

12.6 A cancellation or refund request shall be submitted in writing to info@jewark.com from your email address registered in the Quotation, including the Quotation number, service name, reason for the request and details of the account from which payment was received. Jewark shall issue a settlement statement showing the amount paid, the amount due to it, deductions and the net refundable amount, if any.

12.7 An amount that Jewark approves in writing as due for refund shall be refunded to the account from which payment was received within 30 Business Days after approval of the settlement and receipt of your correct account information. It shall not be refunded in cash or to a third party. Jewark does not undertake to pursue or recover any amount from any external authority.

13. SUSPENSION AND TERMINATION OF SERVICE

13.1 Jewark may suspend performance of the service if you delay in any obligation, including a document, information, approval, power of attorney, payment or response; or where a legitimate suspicion arises that documents are invalid or that there is a legal or regulatory violation.

13.2 The performance duration shall be suspended throughout the suspension. The suspension shall not give you any right to compensation or discount, the financial consideration shall remain due, and work shall resume on the Business Day following the removal of its cause.

13.3 If your breach continues for thirty (30) days after you are notified, Jewark may terminate the unperformed portion and settle the amounts due in accordance with Clause 12, without prejudice to its right to amounts due and compensation for established direct damage.

13.4 Jewark may refuse or terminate any service that is established, or reasonably likely, to be used for an unlawful purpose or to require misleading an authority or submitting an incorrect document.

14. DELIVERY AND COMPLETION OF SERVICE

14.1 Jewark shall deliver the entity's documents and service deliverables after completion of the service and payment of all due fees and charges. Originals or final copies shall not be delivered before then unless otherwise required by law.

14.2 Delivery shall be complete when the deliverables are sent to you through the Client Portal, email or any approved contractual channel, or delivered to you or to a person you authorize in writing.

14.3 You must inspect the deliverables and notify Jewark of a specific, reasoned objection within one Business Day of delivery; otherwise, the deliverables shall be deemed accepted and the service shall be complete.

15. CONFIDENTIALITY AND DATA PROTECTION

15.1 Each Party shall keep confidential non-public information it receives from the other Party and shall use it only to perform the contractual arrangement and satisfy legal and regulatory requirements. This obligation shall continue after the relationship ends.

15.2 Jewark processes your personal data for the purpose of performing the service and satisfying the requirements of Competent Authorities, in accordance with the Personal Data Protection Law and its regulations and the privacy notice published on its website, and takes appropriate measures to protect such data.

15.3 Data may be disclosed to the extent necessary to Competent Authorities, service providers, processors and professional partners necessary for performance, subject to the application of relevant legal and regulatory requirements.

16. USE OF THE CLIENT'S NAME AND MARK

16.1 By accepting these Terms, you agree that Jewark may display your name, or the name and logo of the entity that is the subject of the service, among its client list on its website, media platforms, social-media accounts and corporate profile, as one of its clients.

16.2 You may at any time request in writing that such display cease prospectively. Jewark shall comply within 60 Business Days, without effect on what has previously been published in printed or archived materials.

17. INTELLECTUAL PROPERTY

17.1 Jewark's templates, forms, tools, work methodologies, pre-existing knowledge and website content remain the property of Jewark or its licensors. They may not be copied, reused or commercially exploited without written permission.

17.2 After payment of all amounts due in full, deliverables prepared specifically for you—such as the articles of incorporation, documents and certificates issued in your name—shall belong to you for the purpose for which they were prepared, unless the Quotation or Service Agreement states a broader right.

18. LIABILITY AND INDEMNITY

18.1 Jewark shall be liable for proven direct damage arising from its breach of its professional obligations. To the extent permitted by law, its aggregate liability shall not exceed the financial consideration actually paid for the service that is the subject of the claim.

18.2 To the extent permitted by law, Jewark shall not be liable for a decision of a Competent Authority, the act of a third party, interruption of a platform or a regulatory change, or for lost profits, lost opportunities, indirect damages or consequential damages.

18.3 The liability cap shall not apply in cases of fraud, gross negligence or wilful misconduct; to financial obligations that are due; or to a breach of confidentiality or data protection, or infringement of intellectual property, to the extent that the law does not permit liability for it to be limited.

18.4 You shall indemnify Jewark for claims, reasonable expenses and proven direct damages arising from incorrect information or documents you provided, your error or the error of your representatives, unlawful use of the service, or your breach of these Terms.

19. FORCE MAJEURE

19.1 Neither Party shall be in breach if performance is impossible or delayed due to an event beyond its reasonable control that cannot be prevented or whose effects cannot be avoided by reasonable effort, including natural disasters, wars, epidemics, sovereign decisions and interruption of official platforms.

19.2 The affected Party shall notify the other Party within ten (10) Business Days of becoming aware of the event. The affected obligations and duration shall be suspended to the extent of the event and its effects.

19.3 If the event continues for more than thirty (30) days, either Party may terminate the affected portion, and the work performed, fees paid and obligations outstanding up to the date of termination shall be settled.

20. NOTICES, COMMUNICATIONS, SIGNATURE AND ELECTRONIC EVIDENCE

20.1 Contractual notices—including termination, rescission, breach, claims and cancellation requests—shall be by email: from Jewark through info@jewark.com, and from you through your email address registered in the Quotation. A notice shall take effect on the Business Day following its sending.

20.2 Operational communications—including requests for documents, follow-up on procedures and updates on developments—shall be through any official email of Jewark, Jewark's system, the Client Portal or a communication channel that Jewark approves for use with you, including a WhatsApp group created by Jewark only if Jewark deems this appropriate. WhatsApp alone shall not constitute a channel for contractual notices.

20.3 Electronic signature and electronic acceptance shall have their effects in accordance with the Electronic Transactions Law.

20.4 The Parties agree that electronic records, approvals and correspondence exchanged between them or retained in Jewark's system are valid and agreed means of evidence between them, subject to the competent judicial authority's assessment of their evidentiary value.

20.5 No oral promise, unwritten amendment or unapproved correspondence that has not been incorporated into the Quotation or Service Agreement shall be recognized.

21. GOVERNING LAW AND DISPUTE RESOLUTION

21.1 These Terms, the Quotation and the Service Agreement, if any, shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.

21.2 The Parties shall seek to settle any dispute amicably within fifteen (15) days of a written notice stating its subject matter. If no settlement is possible, the Competent Court in the city of Riyadh shall have jurisdiction.

21.3 The existence of a dispute shall not suspend your obligation to pay undisputed amounts when due.

22. GENERAL PROVISIONS AND VERSIONS

22.1 If any provision is invalid or impossible to perform, the remaining provisions shall remain in force, and it shall be replaced, to the extent permitted, by the nearest valid provision that achieves its purpose. Delay in exercising a right shall not constitute a waiver of it.

22.2 You may not assign the contractual arrangement or your rights and obligations to a third party without Jewark's written approval. Jewark may engage contractors or providers while remaining responsible for its scope.

22.3 Provisions that by their nature require survival shall continue after the relationship ends, including confidentiality, data protection, intellectual property, financial entitlements, liability and dispute resolution.

22.4 Jewark may amend these Terms in the future. A version number and Effective Date shall be published for each amendment, and no amendment shall apply retroactively to a contractual arrangement accepted before its Effective Date.

23. SPECIAL EXCEPTIONS FOR NAMED SERVICES

23.1 (a) Premium Residency: The decision to accept or reject the application rests exclusively with the Premium Residency Center. Application fees and residency fees shall be paid directly to the Center and are non-refundable. If the application is not accepted for reasons not attributable to you, the fees you paid shall be refunded to you less the administrative fees stated in the Quotation or Service Agreement. If you terminate the contractual arrangement after the application has been submitted to the Center—whether approval has been issued or the application is under review—Jewark shall be entitled to its full fees.

23.2 (b) Entrepreneurial License (Entrepreneur Investor): The application depends on a support letter from an approved business incubator and the Ministry of Investment's assessment of the idea and documents. In the event of rejection, Jewark shall resubmit the application for up to three (3) attempts at most—the first being the original submission and followed by two attempts—after you make the required amendments, without additional fees. If the attempts are exhausted without the license being issued, the fees you paid shall be refunded to you less the administrative fees stated in the Quotation or Service Agreement and government fees actually paid. This shall not apply if the rejection is directly attributable to you. Preparation of a business plan, feasibility study or presentation is a separate service unless the Quotation provides for its inclusion.

23.3 (c) Monthly Government Platform Management Subscriptions: The subscription amount shall be paid in advance at the beginning of each month, and the month's service shall not commence before its receipt. The term shall automatically renew unless either Party notifies the other in writing thirty (30) days before its end, and the value of a month whose service has commenced shall not be refunded. The package is operational administrative support before the platforms and does not include preparation of payroll statements or any accounting or legal work. Its details shall be governed by a separate subscription agreement.

23.4 (d) Services Involving Work Outside the Kingdom (acquisition, incorporation, amendment and attestation abroad): Fees and costs outside the Kingdom are not included except as exclusively stated in the Quotation or Service Agreement. The periods of external authorities shall not be included in Jewark's duration. The portion of the fees corresponding to work performed outside the Kingdom shall be shown in the Quotation, with a statement of its tax treatment in accordance with applicable regulations. If you terminate the contractual arrangement after any external procedure has commenced, Jewark shall be entitled to its full fees, paid external costs and any non-cancellable external obligation.

23.5 (e) Individual Services and Consultations: These shall be paid in full in advance unless the Quotation provides otherwise. Consideration for the consultation shall be due upon its provision or when its confirmed appointment is due. The appointment may be rescheduled once upon notice at least one Business Day before it.

24. COMMUNICATION

24.1 Formal contractual notices, including those concerning contracts, Quotations and cancellation or refund requests, shall be sent to the email address: info@jewark.com. The email address contact@jewark.com shall be used for marketing and operational communications, operational notices and pre-contractual communications.

24.2 Communication hours: Sunday through Thursday, from 9:00 a.m. to 5:00 p.m. Kingdom time.

24.3 Jewark Business Services Company, Unified National Number 7028109739 — VAT Number 311627221600003 — Riyadh, Kingdom of Saudi Arabia.

JWK-GTC v2.0 · The Arabic text shall govern.